Terms and Policies
Cancellation Policy
Programs refund policy
Withdrawl from all Trainings, Immersions, Retreats, and Online Classes must be received in writing, 30 days prior to the start date, in order to receive a refund, excluding non-refundable deposits
Thank you for respecting this policy.
Terms and Conditions
Website Analytics
This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Customer Accounts
If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.
This information may include your:
Billing and shipping address(es) Details about your orders (for example, your shirt size) Email address Name Phone number
We share this information with Squarespace, our website hosting provider, so they can provide website services to us.
Order and Account Emails
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
You’ve created a Customer Account Your Customer Account password has been reset or updated You’ve made a purchase Your order has shipped
It’s not possible to unsubscribe from these messages.
We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.
Visitor Data
For customers
When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:
Billing and shipping address Details relating to your purchase (for example, your shirt size) Email address Name Phone number
We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
For website visitors
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device Web pages you visited prior to coming to this website Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.
Fonts
This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:
Information about your browser, network, or device Your IP address
PCI-DSS compliance
PCI-DSS compliance is a security standard for companies and organizations that handle payment information from consumers. Paypal, our Squarespace payment processor of choice is PCI compliant.
What is PCI-DSS Compliance?
PCI-DSS (Payment Card Industry Data Security Standard) is a framework for developing a robust payment card data security process—including prevention, detection and appropriate reaction to security incidents. To learn more, visit the PCI Council’s website.
Paypal : Payment Processor / checkout
Our shop payment processor is Paypal Checkout.
Customers can click ‘Continue with PayPal’ to log into their PayPal account and complete the purchase. Customers on mobile devices will also see the option to check out with Venmo.
Please visit their website to learn about the Paypal User Agreement
Santa Tierras Newsletter Subscription through Mailchimp
Mailchimp takes data privacy seriously. This privacy policy explains who we are, how we collect, share and use Personal Information, and how you can exercise your privacy rights. Please learn more about the Mailchimp Privacy Policy
If you have any questions, please do not hesitate to contact us. Thank you